Posted - 4 years 5 months ago
What should I do if my account is stolen? If you suspect your account is stolen, you can take these actions to ensure your account safety When you still can log in your account/game progress 1. If you have connected to a Moonton account, we recommend that you immediately change the password and use the Sign Out All Devices function to unauthorize all other devices that have logged in your account. If necessary, you can also change the email connected to your Moonton accou...nt. Tap the Avatar - Account - Account Center to find all the buttons for related functions. 2. If you have connected to a 3rd-party account, it is recommended that you go to that 3rd-party website and change password. Then do the following steps in MLBB Tap the Avatar - Account - Account Center - Sign Out All Devices. 3. If your account is not connected to a Moonton account, it is highly recommended to do so for your account safety. 4. Please note that even if you have changed the password, the account hacker can still sign in your account until you use "Sign Out All Devices" to sign out your game account on other devices. When you can no longer log in your account/game progress 1. Contact Customer Service immediately. 2. After your account is successfully retrieved, make sure to take the following necessary actions when you log in, to protect your account safety Change Password, Change Email, Sign Out All Devices. About Moonton account Moonton account can provide comprehensive protection for your account security. You can unbind all other third-party accounts, change the password, or change the connected Email via the verification code sent to your Email linked. In the near future, we will support the 2-way verification when a login process is initiated on a new device. Once this function comes online, your account will be under its protection as long as you have your email linked to your Moonton account and have the function turned on in account setting. In the meantime, we remind you that please do not use the same password for both your email and your Moonton account. If you have any suggestions and questions, please feel free to let us know via in-game Customer Service. We treasure the feedback from each and every one of you. Together we make MLBB better! Thank you for your continued support to MLBB. We wish you a happy day in the game! -- MLBB Team
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