Posted - 4 years 10 months ago
How to recover a lost profile? Profile loss may occur in the following situations 1) Reinstall the game.... 2) Change the current server (in the "Settings"). 3) Transfer profile to another device. 4) Problems after some changes from the server side (extremely rare, but there is a small probability). So, a nuisance happened - you lost your profile, the game started anew, you are again at the 1st level. What to do in this situation? - First - do not worry, we store all profiles in databases. So, in essence, you cannot lose your profile. You can only lose access to it. - You need to make sure that you play on the same server that you played on before. You can see the current server next to your game ID number in the hangar game settings. You can change the server in the same settings of the game. - Try to remember if you have any social bindings on a lost profile? If there is - you can restore your profile by yourself. 1) Go to the social bindings section (Settings - Binding) 2) Choose the specific way you linked your old profile. 3) Enter your account information in the social network or email (in this case, remember that the password is the character set from the binding confirmation email sent to you, not the password from your email) - If you do not have any social bindings - You should write a message to technical support service supxdevs@gmail.com Be sure to include the following information in the message 1) Name of the game. 2) The exact name and level of the old (lost) profile. 3) ID number of the currently available profile (specified in the "Settings"). 4) Recovery request with a detailed description of the situation in which you lost your old profile. Good luck and keep your profile safe!
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